Rates help is available
On this page:
Help is here if you have trouble paying your rates.
If you are experiencing difficulties in paying your rates, contact us.
Call 9240 1111 or email firstname.lastname@example.org.
You can also apply for a payment plan online.
If you have recently become eligible for the pension and hold one of the following cards you can get a rebate on your rates. The eligible cards are:
- Current and valid Pensioner Concession Card
- DVA Gold Card TPI (Totally and Permanently Incapacitated)
- DVA Gold Card WW (War Widow)
If you have one of these cards and have not received a rebate, fill out the Municipal Rates and Charges Concession application form. You can also call us on 9240 1111 and we can send you a copy of the form.
Return your completed Pensioner or Health Care Card rebate form to us. Send it to email@example.com or by post to Locked Bag 10, Merri-bek 3058.