Contact us

Call us

This line is open at all times (24-hours) and can be used after-hours to report emergencies.

Contact us online

Report an issue or request assistance on our eServices website.

Send us a message or submit application documents using the form on our Send a message page. 

Share a compliment about us

If you would like to give positive feedback about an experience you have had you can use the form on our Give positive feedback page.

Contact us by mail

  • Mail: Locked Bag 10, Brunswick VIC 3056 Australia.

Contact us by email

Visit us

Coburg Civic Centre

This centre is closed on public holidays.
This centre is closed from 12:00pm Friday 23 December and reopens 8:30am Wednesday 28 December 2023. 

This centre accepts cash.

  • The facilities at the Merri-bek Civic Centre include:

  • A limited amount of time-restricted off-street parking is available at Merri-bek Civic Centre at the rear of the building (accessed via Urquhart Street).

    Time-restricted parking is also available in Urquhart Street, Elm Grove, and Bell Street.

  • Buses

    The closest bus stop is on Bell Street. It is a 2-minute walk from Merri-bek Civic Centre towards Sydney Road.

    This stop is part of the following bus routes:

    • 513 Glenroy to Eltham
    • 525 Coburg to West Reservoir via Newlands Road
    • 526 Coburg to West Preston via Murray Road, and
    • 527 Gowrie Railway Station to Northland Shopping Centre via Murray Road.

    Trains

    Coburg Station is on Bell Street. It is a 10-minute walk from Merri-bek Civic Centre crossing Sydney Road. It is on the Upfield train line.

    Trams

    Tram stop number 34 is at the Bell Street and Sydney Road intersection. Route 19 goes to Coburg North and the City.

    Bike routes and parking

    The Upfield bike path is five minutes ride. Exit at Coburg Station. Bicycle parking is at the front and rear entrances of the centre.

Brunswick Customer Service Centre

This centre is closed from 12:00pm Friday 23 December and reopens 8:30am Monday 16 January 2023. 

This centre accepts cash.

  • The facilities at the Brunswick Customer Service Centre include:

  • A limited amount of time-restricted parking is available in Sydney Road, Dawson Street, and Glenlyon Road.

  • Buses

    There are bus stops on nearby side streets off Sydney Road.

    These bus stops are part of the following routes:

    • 504 Moonee Ponds to Clifton Hill via Brunswick Road
    • 506 Moonee Ponds to Westgarth via Dawson Street
    • 508 Ponds to Alphington Station via Victoria and Blyth Streets, and
    • 509 West Brunswick to Sydney Road via Hope Street.

    Trains

    Jewell and Brunswick Stations are a 10-minute walk. They are on the Upfield train line.

    Trams

    Tram stop number 21 is at the Dawson Street/Glenlyon Road and Sydney Road intersection. Route 19 goes to North Coburg and the City.

    Bike routes and parking

    The Upfield bike path is a 5-minute ride. Exit at Dawson Street. Bicycle parking is at the front and side entrances of the centre.

Glenroy Customer Service Centre

This centre is closed on public holidays.
This centre is closed from 12:00pm Friday 23 December and reopens 9:00am Wednesday 28 December 2023. 

This centre does not accept cash.

Languages and interpreters

Language Link is our free multilingual telephone information service. 

The phone numbers below will connect you with Language Link for the following languages:

Media enquiries

All media enquiries must be directed to our Strategic Communications team:

Accessible call options

The accessible call options we have available are

Make a complaint

Learn more about how to make a complaint.