Contact us

How to contact us

Call us

Call us on 9240 1111 to talk with our Customer Service team. This line is open at all times (24-hours) and can be used after-hours to report emergencies (urgent issues such as dog attacks or fallen trees).

Accessible call options

The accessible call options we have available are

Contact us online

You can report an issue or request assistance with a service on our eServices website.

You can also send us a message or submit application documents using the form on our Send a message page. If you would like to give positive feedback about an experience you have had with Council or Council staff you can use the form on our Give positive feedback page.

Contact us by mail

Our postal address for contacting us by mail is Locked Bag 10, Brunswick VIC 3056 Australia.

Contact us by email

If you prefer to contact us by email you can email info@merri-bek.vic.gov.au and attach any necessary documents for your request or message.

Who to contact for COVID-19 emergency relief

If you are directly impacted by COVID-19 (e.g. in mandatory isolation and needing food, material aid or financial assistance) you can call the Victorian Government's COVID-19 hotline on 1800 675 398. You can read more about what supports are available on the Victorian Government's Coronavirus website.

Complaints

We are committed to providing quality services to the community. Information about how to make a complaint is available on our Complaints page.

Customer Service Centres

At a Customer Service Centre, you can ask about our services or make any Council payment including rates, permit fees, dog and cat registration and parking fines.

We take cash (at Coburg and Brunswick), cheque, credit card and EFTPOS. You can also pay in cash by taking your bill to any Australia Post.

Merri-bek Civic Centre is open

Merri-bek Civic Centre is located at 90 Bell Street, Coburg.

Hours: Monday to Friday from 8:30am to 5pm

This centre is closed on public holidays.
This centre is closed from 12:00pm Friday 23 December and reopens 8:30am Wednesday 28 December 2023. 

  • The facilities at the Merri-bek Civic Centre include:

  • A limited amount of time-restricted off-street parking is available at Merri-bek Civic Centre at the rear of the building (accessed via Urquhart Street).

    Time-restricted parking is also available in Urquhart Street, Elm Grove, and Bell Street.

  • Buses

    The closest bus stop is on Bell Street. It is a 2-minute walk from Merri-bek Civic Centre towards Sydney Road.

    This stop is part of the following bus routes:

    • 513 Glenroy to Eltham
    • 525 Coburg to West Reservoir via Newlands Road
    • 526 Coburg to West Preston via Murray Road, and
    • 527 Gowrie Railway Station to Northland Shopping Centre via Murray Road.

    Trains

    Coburg Station is on Bell Street. It is a 10-minute walk from Merri-bek Civic Centre crossing Sydney Road. It is on the Upfield train line.

    Trams

    Tram stop number 34 is at the Bell Street and Sydney Road intersection. Route 19 goes to Coburg North and the City.

    Bike routes and parking

    The Upfield bike path is five minutes ride. Exit at Coburg Station. Bicycle parking is at the front and rear entrances of the centre.

Brunswick Customer Service Centre is open

Brunswick Customer Service Centre is at 233 Sydney Road, Brunswick.

Hours: Monday to Friday from 8:30am to 5pm

This centre is closed from 12:00pm Friday 23 December and reopens 8:30am Monday 16 January 2023. 

  • The facilities at the Brunswick Customer Service Centre include:

  • A limited amount of time-restricted parking is available in Sydney Road, Dawson Street, and Glenlyon Road.

  • Buses

    There are bus stops on nearby side streets off Sydney Road.

    These bus stops are part of the following routes:

    • 504 Moonee Ponds to Clifton Hill via Brunswick Road
    • 506 Moonee Ponds to Westgarth via Dawson Street
    • 508 Ponds to Alphington Station via Victoria and Blyth Streets, and
    • 509 West Brunswick to Sydney Road via Hope Street.

    Trains

    Jewell and Brunswick Stations are a 10-minute walk. They are on the Upfield train line.

    Trams

    Tram stop number 21 is at the Dawson Street/Glenlyon Road and Sydney Road intersection. Route 19 goes to North Coburg and the City.

    Bike routes and parking

    The Upfield bike path is a 5-minute ride. Exit at Dawson Street. Bicycle parking is at the front and side entrances of the centre.

Glenroy Customer Service Centre is open

Glenroy Customer Service Centre is located within the Glenroy Community Hub, at 50 Wheatsheaf Road, Glenroy.

Hours: Monday to Friday from 9:00am to 5pm

This centre is closed on public holidays.
This centre is closed from 12:00pm Friday 23 December and reopens 9:00am Wednesday 28 December 2023. 

Recycling Stations at Customer Service Centres

You can drop off your household ‘hard to recycle’ items into our yellow recycling stations at all Customer Service Centres that are open. You can find out more about these on our Waste and recycling locations page.

Items accepted include mobile phones, digital cameras, DVDs/CDs, video and cassette tapes, household batteries, pens and highlighters, fluorescent tubes and compact globes, and eyeglasses.

Languages and interpreters

Language Link is our free multilingual telephone information service. You can call to connect through a telephone interpreter or listen to information.

The phone numbers below will connect you with Language Link for the following languages:

Media enquiries

All media enquiries need to be directed to our Strategic Communications team on 0407 556 101. This phone is monitored after hours. 

Human Rights and Responsibilities

We comply with the Victorian Charter of Human Rights and Responsibilities. You can find out about this charter on the Victorian Equal Opportunity and Human Rights Commission website.

You can also read the Human Rights and Responsibilities Act 2006 on the Victorian Legislation website.