After your next weekly collection, leave the damaged bin out, empty, and upside down. We will come to repair or replace it within 2 business days from your next weekly collection.
If your bin is unusable, please follow the instructions below for lost and stolen bins.
Lost, stolen, or unusable bins
If your bin has gone missing, we can deliver a replacement within 1 to 2 business days.
If your bin is damaged to the point of being unusable, please leave the bin out, empty and upside down so we can remove it when we deliver the replacement.
If you have provided a mobile number, you will be notified via text the evening before the bin is scheduled for delivery.
You can report a lost or stolen bin on our eServices website.
Households in Merri-bek are able to change to a larger or smaller general rubbish bin. Changing your general rubbish bin size will result in a change to your annual waste charge. You can learn more about your annual waste charge on our Understand your rates page. We include this change in your rates notice.
We have three general rubbish bin sizes available:
- 80 litres
- 120 litres
- 240 litres
Before you request a larger general rubbish bin, please consider how you could reduce your waste through recycling, composting, or ordering a food and garden organics (FOGO) bin.
To change the size of your general rubbish bin, property owners must apply for a bin changeover. A bin changeover fee of $69.45 is payable on application. Changing the size of your bin also impacts the annual waste charge itemised on your rates notice. For information on how the annual waste charge is calculated refer to how the waste charge is calculated.
Apply in person
Hard copy versions of the form are available at a Customer Service Centre.
If you or someone you live with has a medical condition, you may have extra general rubbish to dispose of and can apply for a concession rate on a larger bin.
Apply in person
If you have a large family, you may have extra general rubbish to dispose of and may be eligible for a concession rate on an extra bin. We base concessions for large families on one or two parents and 6 children living at home.
Apply in person
Complete the Request for Concession - Increased General Rubbish Capacity (Large Family) form Please email this form to firstname.lastname@example.org or bring it to a Customer Service Centre.
After you apply to change your general rubbish bin size, it can take 5 to 7 business days for us to process the request.
- Please continue to use your general rubbish bin as normal during this time.
- If you have given us your mobile number, we will text you the evening before we change the bin.
- The change will be the business day following your collection day. Make sure your bin is empty and leave it on the kerb for us to change over. If you are able to, please place the bin upside down.
- If the bin changeover does not happen on the scheduled day please leave the bin out and empty for an additional 2 business days to allow for any unexpected delays.
- If you receive a note in your letterbox that the bin could not be changed, please call us on 9240 1111 to reschedule the changeover.
Available capacities and the associated annual waste charge for each waste stream are listed below:
Food and garden organics
1 x 120 litres - $91.36
1 x 240 litres - $205.55
1 x 120 litres - $40.54
1 x 240 litres - $54.05
1 x 240 and 1 x 120 litres - $121.62
1 x 120 litres - $14.73
2 x 120 litres - $33.15
We will not charge you for the first change to capacity within the 23/24 financial year. This relates to each of your food and garden organics, mixed recycling or glass recycling bins. But if you request to change the capacity again, before June 30 2024, there will be a bin changeover fee of $69.45. Find out how changing the capacity of your bin will affect your annual waste charge.
Site developers agree to the number of bins on their site as part of a Waste Management Plan. They can request to review the bins at multi-unit developments or apartment sites.
The results of this review could be a change from single to shared bins. It could also mean changes to the number of bins or the size of the bins at the site. This review covers food and garden organics (FOGO), general rubbish, mixed recycling and glass recycling bins.
If you would like to review how many bins you have at your multi-unit property, your Owners Corporation or alternative representative can request a review.
Download the form to request a review of your bins
Please email this form to email@example.com. We will organise a site visit to review your property's waste needs.
Ordering a bin for a new property
If you move into a property that doesn't have a food and garden organics (FOGO), general rubbish, mixed recycling or glass recycling bin, you can order a bin on our eServices website. You can also call us on 9240 1111.
This includes non-residential properties who want to order a bin for the standard commercial waste service, which covers general rubbish and mixed recycling collection only. You can find out more about this service on our Waste for businesses page.
Removing a bin from your property
If you are demolishing a building or redeveloping a property, please let us know so we can remove all bins from the property to prevent them from being damaged.
Bins must not contain building waste. This cannot be collected through our garbage collection service and can damage your bins. Regular bin inspections are conducted to ensure no building waste is being placed in bins.
Additional bins at a property
If your property has waste requirements in addition of 240 litres of waste capacity in food and garden organics (FOGO), general rubbish, mixed recycling or glass recycling, or if you are a tenant at a property and need additional capacity to service the waste requirements, Council offer a commercial plus service that is invoiced bi annually to the applicant.
You can learn more or apply for our commercial plus service on on our Waste for businesses page.
Alternatively, private waste collection companies can be used to service additional waste requirements at a property.