Customer requests and enquiries

Report a problem, ask a question, or give us feedback online.

Register as a user with Online Services and sign in to be able to view the status of all requests you have logged with us.

You can also go to My requests to view the status of your requests. 

Requests

Bins

• Report a missed bin collection
• Report a damaged bin or missing bin
• Order a bin (including a food and garden organics bin)
• Change the size of your bin (including a food and garden organics bin)

Complaints

Visit our Complaints page to learn how to make a complaint about our services. 

Dumped rubbish

• Report illegally dumped rubbish

Noise

• Report noise
• Level Crossing Removal Project noise complaint

Parking

• Report an illegally parked car
• Report an abandoned vehicle

Trees

• Report tree pruning and maintenance
• Request a new tree
• Request tree removal

Unsightly property

• Report unsightly property

Fine review

• Request a review of a parking fine
• Request a review of a local law, animal or asset protection fine

Vehicle crash report

• Report a vehicle crash in Merri-bek, where no personal injury occurred

All other reports and requests

Use this category if your issue is not listed above or you want to make an anonymous report.

• Report a problem or request a service

Privacy

Council is committed to protecting your privacy. Any personal information you share will only be used by Council to process your message. Council will not give this information to any other individual or organisations unless required by law.

Change of name, address or ownership

Tell us of any change of name, address or ownership through a separate form.

Other ways to contact us

See contact us for other ways to get in contact with us via phone, in person, by mail, or online.